Terms of use

    1. Introduction

    Before visiting our online store and browsing our website, please consult the following terms and conditions, which apply specifically to the use of the online store located at the online address “https://angelsflowers.gr”.

    In these conditions, each user can find any useful information about the operation of our online store. A user of the website is anyone who visits it with the purpose of purchasing products available on it. For any question, query or clarification regarding the Terms and conditions of this contract or for comments and complaints regarding our website, you can contact the Company at its registered office address in the area of PERISSA THIRAS, KYKLADES, P.C 84703  or on the phone numbers 2286081557 and 6942262291.

    The user of the website automatically accepts these Terms if he chooses to register as a member of it. The use of our online store and the services we offer presupposes the unreserved acceptance of these terms by the users. In the event that any user disagrees with these Terms, they are asked not to use this website.

    The Company has the right at any time and without prior notice to revise, modify or cancel these Terms unilaterally, at the same time updating this text for any change or addition. Each user uses this website at his own risk. Each user uses this website at his own risk.

    1. Generally

    The user of this website by accepting the Terms is obliged, when entering into any form of contract with our online store, to accurately provide the complete and true information requested for the successful conclusion of a valid sales contract with it. Our online store collects only those personal data that are absolutely necessary for the safe processing and execution of our customers’ orders. Your personal data as users is perceived by us as absolutely protected, is not shared with third parties/companies and is used exclusively for the benefit of users.

    Users who proceed with registration in order to complete an order and proceed with a purchase are characterized as “Customers”. Procedurally, they are registered as Customers through the “New User – Registration”   “New Customer” option of the website’s initial page and/or through the “Account Creation” process and their corresponding acceptance by our online store: “https :// angelsflowers.gr”.

    The Company is committed to the validity of the information listed on its website both in terms of the exact information displayed and the services provided by its online store subject to any technical or typographical errors that cannot be foreseen or have arise unintentionally or due to website interruptions due to force majeure.

    The Company is entitled at any time and without warning to change the nature and content of this website, as well as suspend or interrupt its operation temporarily or permanently. The operation of this website may also be interrupted or suspended or prevented for reasons beyond the control or will of the Company.

    1. Limitation of the Company’s liability

    The Company is not responsible for any errors in prices, features or photos and reserves the right to change prices without any prior notice. Also, it is not liable to users/customers for any damages that may arise from the execution or non-execution of their order Our online store cannot provide any guarantee for the availability of the products, but guarantees timely information to end consumers about their unavailability.At the same time, it is not responsible for any legal claims (civil and/or criminal in nature) nor for any damage (positive, special, or cumulative which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.), which is caused to users/visitors of this website or to third parties, for a reason related to the operation or non-operation and/or the use of the website and/or to the inability to provide services and/ and information available through it and/or from any unauthorized third-party interference with products and/or services and/or information available through it.

    The users – customers are solely responsible for the evaluation and selection of the products offered by the online store and bears no responsibility in relation to the correctness of the users’ selection.

    The Company is not responsible for shortages in the availability of products due to force majeure, weather phenomena, fire, supplier strikes, illegal behavior of third parties and in general reasons that cannot be attributed to its own fault. In the event of a defective or problematic product, the customer must contact a representative of the online store with the commitment on the part of the Company to serve him immediately.

    The Company is not responsible for any temporary or permanent inability to provide its services and for delays in the acceptance and execution of orders and delivery of the ordered products for reasons not attributable to it, such as – but only indicative – reasons of force majeure, extreme weather phenomena, natural disasters, emergency situations, strikes, fire, malfunctions of partner courier companies, accidental deterioration or destruction of products before delivery to the user and after they are given for shipment, unlawful interference by the counterparty or a third party, malfunction of the Online Payment Processing provider (“Bank” ) or the hosting service provider (“Host Provider”) or the Internet service provider (“ISP”) or the access service provider (“Access Provider”) or the user’s terminal equipment, incorrect provision of information by the user and in general for any incident that prevents the smooth fulfillment of its contractual obligations The Company’s responsibility is limited to its obligations under the contract with the consumer and it will make every effort to meet them within a reasonable period of time.

    Finally, the Company is not bound by the availability of the products, as stated in the online store, but undertakes the obligation to inform users in the event that the availability of a product ordered is different from that stated on the website.

    1. Intellectual Property Rights

    This website and its entire content, including images, graphics, photographs, designs, texts, information material, services and products provided, trademarks, brands, distinctive features, any form of data, software, unless otherwise stated for specific third party rightsare the intellectual and industrial property of our Company and are protected in accordance with the relevant provisions of Greek and European law and international conventions..

    It is pointed out that anything transferred, retransmitted or sent through this website constitutes the property of our Company, as long as this is possible and legal Intellectual property is acquired without the need for any further express wording and without the need for a contract or a non-infringement clause.

    Any copying, modification analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, rental, storage, printing, creation of derivative work or misleading the public about the real provider of the website and the its content.

    The names, images, logos, trademarks and distinctive features that represent the Company and that appear on the website are the property   of the Company or third parties and are protected by Greek, European and international intellectual and industrial property laws. Their use is expressly prohibited without the prior written permission of the Company or their legal owner. Products, brands, trademarks and distinguishing features of third parties, which appear on this website, are their intellectual and industrial property, and they are solely responsible for them.

    1. User responsibility

    Users of this website agree in advance that they will not use the respective online store to send, post, email or otherwise transmit any content that is illegal, harmful, threatening, offensive, annoying, libelous, defamatory, vulgar, obscene , libelous, is a violation of another’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted according to the law or contractual or management relations (such as inside information , proprietary and confidential information acquired or disclosed as part of business relationships or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party, contains software viruses or any other codes, files or programs , which are designed with the purpose of interrupting, causing damage, destroying or impairing the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content is used to collect or store personal data about other users.

    1. Security

    The Company recognizes the importance of the issue of the security of the Personal Data of users – customers as well as electronic transactions and takes all the necessary measures, with the most modern and advanced methods, in order to ensure the maximum possible security. All information, which is related to the personal information of users-customers and their transactions, is secure and confidential.

    The security of the online store is achieved by methods such as identification and entry of the customer with information that he has registered when registering as a“member”by ensuring the confidentiality of transactions.

    All information transmitted by the user to the Company is confidential, only a few persons authorized by it have access to it and it has taken all the necessary measures so that it is used only to the extent that this is deemed necessary in the context of the services provided.

    In any case, the Company in no way discloses or makes public the personal data and information of our users-customers The personal data, which are made available to the Company, are used exclusively for the correct execution of the transactions. All information is encrypted and stored with absolute security.

    1. Purchase – Payment – Shipping Products
    • To make purchases in the online store, the user must

    complete his registration by giving his details (e.g. e-mail, first name, last name, address, region, prefecture, zip code, country and your telephone number, date of birth, etc.). The Company   for the execution of the contract between us, i.e. for the execution of your order, by selling the products and delivering them to the address you give us, as well as for making the payment on your behalf To select the products, he can browse the categories and add the products he wants by using the “add” button in the “Cart”. In our e-shop it is possible to make purchases either from ordinary visitors or from visitors who are registered members through their individual accountWe will send to your e-mail address (“e-mail”) the notification of receipt and fulfillment of the order by the carrier, or we will use both your e-mail and your telephone number to send you a message in the event that we experience any problem in the execution of your order or for the employee of the transport company that will deliver the products to contact you in case it is needed and for any other communication with you or notification in accordance with the terms of the Terms of Use (wrong price, shipping delay, etc. .).

    The customer has the possibility to make a telephone order Phone orders are placed on (+30)2286081557 and the recipient’s phone number is necessary .Deliveries are made after prior telephone consultation to verify information and to agree on the delivery process. Also necessary is the sender’s phone number and e-mail so that it is possible to communicate with him electronically in case something is needed.

    The same applies if the order is made by e-mail to angels_flowers@outlook.com

    Payment for the order can be made by:

    • Deposit to our Company’s bank account via i-ban in the bank

    Piraeus to IVAN GR8501713600006360142245777  writing the order number in the justification. In order for the order to b y and to be able to be executed, the deposit receipt must be sent by e-mail to the e-mail address  angels_flowers@outlook.com 

    • Credit or Debit Card

    All online payments via credit or   are made in the secure environment of our cooperating Bank, namely Piraeus Bank or PIRAEUS BANK E COMMERCE.  There, you should provide the type and number of the card, its expiry date, the CCV code for the purpose of payment, filling in all the necessary fields in the secure order form. There, you should provide the type and number of the card, its expiry date, the CCV code for the purpose of payment, filling in all the necessary fields in the secure order form. The Company does not receive or keep any personal data related to the payment details except for the successful or non-completion of the transaction, for obvious purposes of serving and executing the order.

    No financial information relating to you or your card becomes known to us and no information about your card is stored in any of our files Your transaction concerns only you and the bank..

    • Cash on delivery

    Products are shipped the same day unless the customer requests another day.


    For the Emporio area, for orders up to €25, the customer’s charge for transport amounts to €5, while for orders over €25, transport is free.

    For the Oia region, for orders up to €50, the customer’s charge for transport amounts to €10, while for orders over €50, transport is free.

    For the rest of Santorini, for orders up to €35, the customer’s charge for transport amounts to €5, while for orders over €35, transport is free.

    Deliveries are always made after telephone communication and confirmation with the recipient for the receipt. In case of absence of the recipient, we contact the sender for further information.

    • Products may vary depending on season and availability.

    In the event that there are no flowers (or any other product such as a pot, vase, base, etc.) or the color of the flower you selected is sold out, then it will be replaced with a similar item of equal or greater value. If this change significantly changes the image of the product you ordered, the customer service department will contact you to inform you and ask for your consent to process your order.

    • In the event that the recipient does not accept to receive their flowers, no refund will be made.

    However, you can pick up your order from our headquarters or after telephone consultation with you, we can deliver it to a new address – charging additional shipping if necessary.

    • In case the recipient is absent despite the telephone consultation that always precedes the delivery time,

    the order is returned to our store. You are informed by phone and either you pick up the product yourself from our headquarters, or your order is sent again (after a new consultation with the recipient) and you are charged the extra shipping costs that arise according to the aforementioned shipping costs.

    1. Returns

    Returns are not accepted due to the nature of the product. Exceptionally, they are accepted only if the products you wish to return are in the same condition in which you received them and with complete packaging and after consultation with   store Withered flowers are excluded In order to avoid your own inconvenience, please check upon delivery of the products their condition, their packaging as well as their type in order to identify any obvious defects. The Company reserves the right to inspect the returned products . However, products that are on sale or receiving a discount are EXCLUDED from the possibility of return.

    Please email Angels_flowers@outlook.com or contact us on 2286081557 to indicate your desire to return   products within one hour of receiving   the product.

    Refunds are not possible.


    Delivery is made on the same day as long as the product is available and your order is registered and paid for by 4:30 p.m.

    Delivery hours Monday to Saturday 9am – 5pm. Hours   vary on public holidays. 

    From the order details, we contact the customer and inform him of any delays, changes in colors or designs.